Privacy Policy

Effective Date: 17.11.2024

Introduction

At Gursen Smile Dental Clinic (“we,” “our,” or “us”), we are committed to protecting the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with us online.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Name, surname, date of birth, contact information (phone number, email address), and identification number.
• Health Information: Medical history, dental records, x-rays, photographs, and treatment plans.
• Financial Information: Payment details and billing information.
• Online Interaction Data: Information collected through our website or communication platforms, such as IP address, browser type, and cookies.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage your dental treatments and appointments.
• To maintain accurate medical and treatment records.
• To communicate with you about appointments, treatment plans, and updates.
• To process payments and handle billing inquiries.
• To comply with legal and regulatory obligations.
• To improve our services and enhance your experience at our clinic.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your explicit consent, especially for sensitive health data.
• Compliance with legal obligations as per Turkish healthcare regulations.
• Legitimate interests, such as improving our services and maintaining operational efficiency.

4. Sharing Your Information

We may share your information with:

• Authorized healthcare providers involved in your treatment.
• Third-party service providers for billing, payment processing, and IT support.
• Legal or regulatory authorities, if required by law.
• Any party with your explicit consent.

5. Data Storage and Retention

We store your personal information securely using physical, electronic, and administrative safeguards. We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

6. Your Rights

Under Turkish data protection laws, you have the right to:

• Access your personal data and obtain a copy of your records.
• Request correction or updating of inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal retention requirements.
• Restrict or object to the processing of your personal data.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with the Turkish Personal Data Protection Authority (KVKK).

7. Security Measures

We implement appropriate technical and organizational measures to ensure the security of your personal information. This includes encryption, secure storage, and restricted access to authorized personnel.

8. International Data Transfers

If we transfer your data outside of Turkey, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available at our clinic or on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Gursen Smile Dental Clinic
Address: hello@gursensmile.com
Phone: +90 538 794 91 51
Email: Hafsa Sultan, Mimar Sinan Blv. No:176/1, 45030 Yunusemre/Manisa, Türkiye

This Privacy Policy is provided in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK).